To all of our users who have been affected by this issue, we sincerely apologize for what we know has been a major inconvenience. If you know of anyone who had been receiving your email in their junk folder and never marked your email as Not Junk, please try sending to them again to see if you’re now delivered to their inbox. While we still do not–and may never–know the exact reason this was happening, the Microsoft tech with whom we’ve been working said this morning that their Product Team, which is at two step escalation, “fixed an old rule” in their spam filter system. Our tests are now going directly to recipients’ inboxes. After finally getting access and working with a tech for more than two weeks, we believe this issue has now been resolved. Initially we had trouble getting access to MS tech support as they seem to only want to work with their direct email hosting customers. Welcome Everyone! – FIXED: Microsoft-Hosted Email Sending Us to Junk!Īfter pretty much everything else from the migration had settled down, Microsoft-Hosted Exchange, which hosts email for many businesses, was still sending all our email to its recipients junk folders.
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